The Voith Paper Webshop has been a resounding success and worldwide more than 120 paper industry companies are using this e-commerce tool from Voith’s digital portfolio.
- Moorim P&P from Korea marks the 100th customer using the Voith Paper Webshop
- The e-commerce platform enables a successful, transparent, and easy order process
- Further expansion in the North East Asian Market planned for 2021
Since the middle of last year, the Korean paper manufacturer Moorim P&P has been using the Voith Paper Webshop to order spare and wear parts online and thus is the first customer from NEA using the e-commerce solution from Voith. Paper machines have tens of thousands of technical components, and parts ordering from an open catalog can often be very time-consuming and is a significant cost factor. The outstanding advantages of ordering around 130,000 directly available components easily around the clock, seven days a week, and meeting the regional needs, has driven Moorim P&P the Webshop’s 100th customer globally.
Voith’s e-commerce platform offers more than an easy way to purchase replacement parts to reduce order lead time. It provides all information about a machine part, from the original delivery to the order history and operating instructions, to be viewed at a glance. Besides, the seamless integration of the Webshop into the customer’s ERP system allows ordering and order processing to be realized effectively without system interruptions. In this way, it significantly reduces administration effort. Order history and tracking are rendered transparent, the ordering process is easier to plan, simplified for all participants, and can be customized.
Ever since its launch in 2017, the Voith Paper Webshop has been a resounding success and worldwide more than 120 paper industry companies are using this e-commerce tool from Voith’s digital portfolio. The platform is an elaboration of Voith’s Papermaking 4.0 portfolio – providing all-around service with intelligent solutions that meet the customers’ requirements.
With Moorim P&P, the Voith Paper Webshop successfully entered the local market. Further customers from Asia are already planning to use the Webshop and the platform is now available in Japanese language. The localization and customization of the platform meets the individual customer requirements and further opens new market opportunities.